No more clunky, frustrating interactions - instead, everyone can maintain the context of the conversation while routing issues to the correct agent.

Each team member has better visibility into what's already been communicated and by whom. When customers respond to a social message or SMS, employees have a centralized place to house conversations. They're already spending time on social messaging apps, meaning your business should, too.' 'Customers often prefer chat to schedule appointments, check their order status, or receive special offers. 'Our goal is to help businesses enhance their customer experience through more effective communication,' said TrueDialog CEO John Wright. Enterprises can easily send thousands of notifications, reminders, or promotions at once with the ability to answer customer questions, address issues, and provide instant, personalized customer service. They're already spending time on social messaging apps, meaning your business should, too.ĪUSTIN, TX, Octo/24-7PressRelease/ - TrueDialog, the leading enterprise SMS text messaging solution, announces new social messaging app integrations including Facebook Messenger, WhatsApp, Viber, and Telegram.īy unifying these channels, TrueDialog enables businesses to communicate at scale while remaining attentive to the individual customer. Customers often prefer chat to schedule appointments, check their order status, or receive special offers.

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